Terms of service

Last Updated: December 29, 2025

These Terms of Service (“Terms”) govern your access to and use of the Empire Gold website, online store, and in-store services (collectively, the “Services”). By visiting our website, making a purchase, or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

About Empire Gold

Empire Gold is a family-owned jewelry business located in Missouri, specializing in fine gold jewelry, including 21K gold items. All products are sold based on weight and market conditions at the time of sale.

Eligibility

By using our Services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

Products & Pricing

  • All prices are listed in U.S. dollars.

  • Gold prices fluctuate daily based on market conditions.

  • Product weights and descriptions are provided to the best of our ability and may vary slightly due to manufacturing tolerances.

  • We reserve the right to change prices at any time without notice.

Final Sale Policy (No Refunds or Returns)

ALL SALES ARE FINAL.

Due to the nature of precious metals and fine jewelry:

  • We do not offer refunds, returns, or exchanges.

  • This includes 21K gold jewelry, custom items, resized pieces, repaired items, and special orders.

  • Once an item leaves our possession, the sale is final.

Customers are responsible for reviewing all product details, including weight, size, and design, before completing a purchase.

Orders & Payment

  • Payment is due in full at the time of purchase.

  • We accept payment methods made available through Shopify and in-store payment systems.

  • We reserve the right to refuse or cancel any order suspected of fraud, error, or unauthorized activity.

Shipping & Delivery

  • Shipping times are estimates and not guaranteed.

  • Empire Gold is not responsible for delays caused by carriers, weather, or events beyond our control.

  • Risk of loss transfers to the customer once the item is shipped or picked up in-store.

Repairs & Services

  • All repair and service work is final sale.

  • Empire Gold is not responsible for damage due to normal wear, misuse, accidents, or third-party modifications.

  • We do not guarantee longevity of repairs once an item leaves our store.

Limitation of Liability

To the fullest extent permitted by law, Empire Gold shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, loss of use, or loss of value of jewelry

  • Theft, loss, or damage after delivery or pickup

Our total liability shall not exceed the amount paid for the product or service.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Empire Gold and may not be used, copied, or reproduced without written permission.

Third-Party Services

Our Services are powered by Shopify and may include third-party tools or links. We are not responsible for the content, policies, or practices of third-party services.

Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website.