FAQs

What types of jewelry do you sell?

We specialize in authentic 21K gold jewelry imported from the Middle East, with designs primarily tailored to Middle Eastern styles and traditions. We also buy and sell gold and silver and offer professional jewelry repairs.

Where is Empire Gold located?

We are located at 14624 Manchester Rd, Ballwin, Missouri. Empire Gold is a family-owned business serving the community for over 30 years.

Do you ship orders?

Yes. All orders are processed and shipped within 1–3 business days after payment and identity verification are completed.

What verification is required to place an order?

For security and fraud prevention:

  • A valid photo ID is required

  • The name on the credit card must match the photo ID

  • Customers must sign a No Refund and No Chargeback Agreement

Orders will not be shipped until all verification requirements are approved.

Do you accept returns or refunds?

No. All sales are final. We do not offer refunds, returns, or exchanges under any circumstances. This policy must be acknowledged and signed before shipment.

Can I file a chargeback with my bank?

No. By completing a purchase, customers agree to not file chargebacks. Any disputes must be handled directly with Empire Gold.

How long does shipping take?

Orders ship within 1–3 business days. Delivery time after shipment depends on the carrier and destination. Empire Gold is not responsible for carrier delays.

Who is responsible for providing the correct shipping address?

Customers are fully responsible for providing an accurate and complete shipping address. Empire Gold is not responsible for lost or delayed packages due to incorrect address information.

Will I need to sign for my package?

Yes. Signature confirmation is required for delivery to ensure secure receipt of high-value items.

Do you offer jewelry repairs?

Yes. We provide professional jewelry repair services. Please contact us directly or visit our store for repair inquiries.

Do you buy gold and silver?

Yes. We buy gold and silver at competitive market-based prices. Visit our store or contact us for more details.

How can I contact Empire Gold?

📍 Address: 14624 Manchester Rd, Ballwin, MO
📧 Email: empiregold2000@gmail.com
📞 Phone: (314) 561-2340