Shipping policy
Last Updated: December 29, 2025
Empire Gold is committed to securely shipping fine gold and jewelry items. Please review our shipping terms carefully before placing an order.
Shipping Charges
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Customers are responsible for all shipping costs.
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Shipping prices vary based on:
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Destination location
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Carrier rates
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Insurance requirements
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Declared value of the item
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The final shipping cost will be disclosed before shipment.
Address Accuracy
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Customers are responsible for providing a complete and accurate shipping address at checkout.
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Empire Gold is not responsible for delays, loss, or misdelivery due to incorrect or incomplete address information provided by the customer.
Signature Required
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All shipments require an adult signature upon delivery.
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Customers are responsible for being available to receive and sign for the package.
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Missed delivery attempts are the responsibility of the customer.
Shipping Timeframe
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Orders are typically shipped within 5–10 business days.
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Shipping times are estimates and are not guaranteed.
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Delays caused by carriers, weather, holidays, or events beyond our control are not the responsibility of Empire Gold.
Risk of Loss
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Risk of loss transfers to the customer once the package is delivered and signed for at the provided address.
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Empire Gold is not responsible for theft, loss, or damage after confirmed delivery.
Insurance
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Insurance may be required based on the value of the item.
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Insurance costs, when applicable, are included in the shipping charge.
International Shipping
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International customers are responsible for customs duties, taxes, and import fees.
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Empire Gold is not responsible for customs delays.