Privacy policy

Privacy Policy

Last Updated: December 29, 2025

Empire Gold (“we,” “us,” or “our”) operates this store and website to provide customers with fine gold and jewelry products and related services (the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, use our website, or make a purchase.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us and information collected automatically through your interaction with our Services.

Personal Information You Provide

This may include:

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information (processed securely through Shopify and payment providers)

  • Order and transaction details

  • Communications with us (in-store, email, phone, or online)

Information Collected Automatically

When you use our website, we may automatically collect:

  • Device and browser information

  • IP address

  • Pages viewed and interactions with our site

  • Cookies and similar tracking technologies used by Shopify

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you regarding purchases or inquiries

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory obligations

We do not sell your personal information.

Sharing Your Information

We may share your information only when necessary, including:

  • With Shopify, which hosts our website and processes transactions

  • With payment processors, shipping providers, and service partners required to complete your order

  • When required by law, legal process, or to protect our rights and business

All third parties are required to handle your information securely and only for authorized purposes.

Shopify

Our online store is hosted on Shopify. Shopify collects and processes personal information on our behalf in order to provide e-commerce services. Shopify’s use of your information is governed by its own privacy policy.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies provided by Shopify to ensure proper functionality, analyze site usage, and improve your shopping experience. You may adjust cookie preferences through your browser settings.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain records for legal and accounting purposes

  • Resolve disputes and enforce policies

Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to legal requirements

To exercise these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.