Privacy Policy

Last Updated: 1/2/2026

Empire Gold company respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you access our website, make a purchase, or interact with our business in any manner.

By using our website or completing a transaction with Empire Gold, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect, store, and process the following categories of personal information:

Full legal name
Billing and shipping address
Email address
Telephone number
Payment and transaction details
Government-issued photo identification
Credit card verification information
Signed agreements (including No Refund and No Chargeback Agreements)
Order history and communications

Submission of required information is mandatory to complete a purchase.

Purpose of Collection

We collect and use personal information for legitimate business purposes, including but not limited to:

Processing payments and fulfilling orders
Identity verification and fraud prevention
Compliance with payment processor requirements
Shipping, delivery, and signature confirmation
Customer communication and recordkeeping
Legal, accounting, and regulatory compliance
Enforcement of store policies and agreements

Identity Verification & Fraud Prevention

Due to the high-value nature of gold and jewelry transactions, Empire Gold reserves the right to require:

A valid government-issued photo ID
Confirmation that the payment method name matches the ID
Signed acknowledgments of store policies

Failure to provide required verification may result in order cancellation or refusal of service.

Disclosure of Information

We may disclose personal information only when necessary and lawful, including to:

Payment processors and financial institutions
Shipping and delivery carriers
Legal authorities, courts, or government agencies when required by law
Professional advisors (legal, accounting, compliance)

All third parties are obligated to maintain confidentiality and data security.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted electronically.

Data Retention

Personal and transactional information is retained only for as long as necessary to fulfill business purposes, enforce agreements, comply with legal obligations, and resolve disputes.

Cookies & Website Technologies

Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies through your browser settings; however, this may limit site functionality.

Your Rights

Subject to applicable law, you may request:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of personal data where legally permissible

Requests must be submitted in writing using the contact information below. Verification of identity may be required before processing requests.

Third-Party Websites

Our website may contain links to third-party websites. Empire Gold is not responsible for the privacy practices, content, or security of third-party sites.

Limitation of Liability

Empire Gold shall not be liable for unauthorized access beyond reasonable security measures, delays caused by third parties, or misuse of information resulting from customer negligence.

Policy Changes

We reserve the right to modify this Privacy Policy at any time without prior notice. Updates will be posted on this page and become effective immediately upon posting.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

Empire Gold
14624 Manchester Rd
Ballwin, MO
📧 empiregold2000@gmail.com
📞 (314) 561-2340